Prescriptions

The common medications MyDoc does not prescribe in line with the Health and Social Care Act (2012) include:

  • Diazepam
  • Tramadol
  • Gabapentin
  • Pregabalin
  • Zopiclone
  • Codeine
  • Sleeping tablets
  • Natural thyroid extracts
  • PrEP and PEP (pre and post-exposure prophylaxis for HIV)
At the pharmacy, you’ll pay for your private prescription, prices vary depending on individual pharmacies.

In your consultation, the GP may recommend medication to help you get better, in which case they can issue a prescription.  Once issued, we will send your prescription to you directly to your pharmacy and will be available for collection.
If your consultation is late at night and you’d like to pick your prescription up the same evening, we’ll try and send your prescription to a pharmacy that’s open.

Although the cost of Mydoc consultation is £28 inclusive, you will need to pay for the private prescription at the pharmacy.  Prices will vary depending on individual pharmacies.

Bank holidays and Sundays We’ll do everything we can to deliver our normal service, but during this time we are reliant on pharmacy opening times. Unfortunately, this means we can’t guarantee our usual service, but we’ll look to arrange the prescription for you as soon as possible

Once you have consulted with a clinician over video they will advise if you need medication. They will then generate a prescription and send this to your local pharmacy for you to collect.

You will be asked to show a valid form of ID and then finally, you’ll need to pay the private prescription charges; prescription prices will vary depending on pharmacies.

Your consultation is completely private and confidential, just as it would be in your own surgery, with SSL technology encrypting and protecting all information transmitted through our platform. 

All data entered into our system is cyber verified adding extra layer of security to your date as well as all data is end to end encrypted. 

Yes, they can. They’ll just need to confirm your name and address and bring a method of payment to pay for the medication.

Yes but this will depend on the area you live and the pharmacies which offer this service.

MyDoc currently don’t offer a repeat prescription service, but you may be able to obtain a prescription for regular medication after a consultation with one of our doctors.

Referral Letters

Our doctors can issue referral letters quickly, helping you get to the next stage of your treatment or assessment as soon as possible. While going through your regular GP could take weeks, our doctors can send out detailed referral letters within minutes after your consultation ends. If you think you’ve got a medical issue that needs specialist attention, speak to one of our online GPs now for only £28 however, if you would just like to be referred then you can access MyConsult for £15 which will send you a referral letter the same day.

MyDoc can supply referral letters same day for your insurance company however this is at a small charge of £15 or £28 depending on level of consultation required and chosen.

Fit Notes

Our doctors can backdate a sick note (also known as a fit note) for up to 2 weeks. A sick note can sign you off work or education for up to 4 weeks.  It’ll include details of when you’ll be likely to return and any steps your employer or institution can take to help your return.  To get one, you need to book an online consultation with one of our doctors who will advise on whether or not we are able to backdate a sick note for you. We can send it to you by email or first class post signed.

Our sick notes are just like the ones you would receive from your regular GP. They contain all the information needed by your employer or institution, including details of the issuing GP and their GMC (General Medical Council) number.

We also provide verification codes that can be used by your employer or institution to check the originality of sick notes by phone. This means you won’t have to do anything else after you’ve given it to them.

General FAQs

Anyone aged 18 or over, have a valid UK address and a UK mobile number, you can sign up and book a MyDoc appointment.

MyDoc requires at appointment a valid form of photo ID before you enter your consultation. We accept the following forms of photo ID:

Passport

Driving License / Provisional License

UK Disabled Driver Card

Military ID Card

In order to have a video appointment with MyDoc you will need a mobile, tablet or laptop with a good camera, working microphone and strong internet connection.   As well as a valid form of identity.

If for any reason you need to cancel your appointment, you will get a full refund when you cancel more than 4 hours before the start time of your appointment. If you cancel less than 4 hours we will not be able to refund you.

If you miss your appointment, please get in touch with our patient experience team under ”Contact Us” section of the MyDoc website.

Yes, you can see a MyDoc GP while you are abroad. However, please be aware the doctor will be able to provide medical advice and prescription (subject to status)

The online video consultation service through MyDoc is in addition to the services you’re already offered at your NHS surgery and our GPs will discuss the options with you. 

MyDoc can offer home visits or are able to privately refer to one of the high specialised private hospitals. 

To request a home visit email us enquiries@mydoc.org.uk and one of our friendly UK based administration team will call you within 1 hour of receipt of the email. 

If  your appointment is disrupted, do not worry- enter back into our virtual waiting room and the GP will call you back.  If you have trouble, please get in touch with our patient experience team at enquiries@mydoc.org.uk

Here at MyDoc we strive for perfection.  So we are sorry to hear that you didn’t have the best experience with our service. MyDoc constantly strives to give patients a stress-free and comfortable experience on our platform. If you wish to send us feedback, please contact our patient experience team at enquiries@mydoc.org.uk

YES! All data at Mydoc is heavily end to end encrypted. Your identity is verified and your GP’s identity is verified using their NHS smartcard.  Our technology even has a double blanket of protection by being cyber verified.

Personal data is any information relating to an identifiable individual. It can identify you as an individual directly or indirectly (i.e. in combination with other information) and  can include name, identification number, location data, or other factors specific to the physical, genetic, mental, economic, cultural or social identity of the person.

GDPR stands for the General Data Protection Regulation, which is a new, European-wide law that regulates how companies and organisations are allowed to handle the personal data of EU-residents. The GDPR came into effect on 25 May 2018.  Our systems all comply with this regulation.  

Don’t worry, this does not affect your use of MyDoc services – your account with MyDoc still works as usual! However, you do now have the right to influence how your personal data is used. Your rights are described in detail in our integrity policy.

MyDoc stores the majority of the personal data in our purpose built secure system. This system is hosted on servers provided by a third party that acts as data processor to us and are located within the UK. 

Security is a very important to us at MyDoc.  If you find a security inadequacy, or something that looks like one, we would very much like to hear from you.  Contact us via email at enquiries@mydoc.org.uk and let us know what you have found. Include as much detail as possible so that we can easily investigate the issue.

MyDoc offers 10 minute appointments for only £28.

The MyDoc pay-as-you-go service allows you to book a GP appointment for £28. The cost includes prescription-writing, fit-notes and referrals. However, the cost of any prescribed medications is not included and will vary. Please note: medications prescribed by our pay-as-you-go service will not be eligible for any NHS exemptions or discounts.

We accept Visa, Mastercard and American Express payments. 

Unfortunately, the answer is no as MyDoc is a private medical service.

At the pharmacy, you’ll pay for your private prescription, prices vary depending on individual pharmacies.  Our fee of £28 includes the online consultation with our high qualified and GMC registered GPs and any further management such as prescriptions, referrals or medical exemption certificates.

A pay-as-you-go GP appointment currently costs £28, though this price is subject to change. You can pay for your MyDoc pay-as-you-go appointment directly at time o9f booking, using a debit or credit card. We accept Visa, Mastercard and American Express payments. Please note, the payment will be taken directly from your bank account when you confirm the booking.

If you have a private insurance policy you may be able to claim back the cost of the consultation. We recommend that you check this with your insurance provider before booking a MyDoc pay-as-you-go appointment.

The simple answer is No unfortunately.  These documents need to be prepared by a doctor that has access to your full NHS Medical Record via your own NHS GP Surgery.

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